Returns & Refunds

Returns & Refunds

At wowcirca, return requests must be submitted within 30 days of receiving your order.

How to Request a Return

  1. Contact us at support@wowcirca.com.
  2. Provide your order number and the reason for the return.
  3. Wait for your return request to be reviewed.
  4. After approval, we will provide the applicable return address and return instructions. Please contact us before sending anything back.

Return Conditions

Items may be returned when they are not damaged or excessively used and remain in their original packaging.

Returns are also supported for products with quality issues or orders that were shipped incorrectly or are missing items.

Items That Cannot Be Returned

  • Items that have been heavily used or have stains or hair on them
  • Items with missing or damaged packaging
  • Customized products
  • Hygiene-related consumable products
  • Orders submitted after the 30-day return period

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, contact us within 7 days of delivery and provide photographic evidence. Depending on the situation, you may choose a replacement shipment, a full refund, or partial compensation.

Refund Review and Processing

After the returned item is received by the warehouse, the review will be completed within 3–5 business days. If approved, the refund will be sent to the original payment method and may take 5–10 business days to appear, depending on your payment provider.

Order Cancellations and Changes

If your order has not yet been dispatched, you may request a free cancellation or change the shipping address or product specifications. Once the order has been shipped, cancellation is not available and the order must follow the return process.

Contact Us

For return assistance, email support@wowcirca.com. Our general contact address is:

Harumi Co., Ltd.
Room 201, 7-26-12 Takanedai
Funabashi, Chiba, Japan

This is a general contact address and is not a return address. Please obtain the applicable return address and instructions from customer support before sending a return.